Experience & Education
Where people, brands and business meet — from a customer-facing internship at India's largest automaker to an MBA exploring HR, marketing and strategy.
Professional Experience
2024
On-site
Customer Relationship Management Intern
Maruti Suzuki
As a Customer Relationship Management (CRM) intern at Maruti Suzuki in 2024, Rakshitha worked where marketing, service and operations meet — at the front line of the customer experience. The role gave her hands-on exposure to how a leading automotive brand captures, manages and interprets customer interaction and service feedback data, and how customer insight becomes decisions that shape satisfaction, retention and trust.
- Analyzed customer interaction and service feedback data to identify behavioral trends and support improvements in customer satisfaction.
- Maintained accurate customer records supporting data-driven coordination across service operations.
- Collaborated with cross-functional teams to resolve customer concerns and strengthen stakeholder trust.
- Generated insights into customer experience and operational efficiency.
Impact
This internship shaped her conviction that people and customers — and the data they generate — are the two most important inputs to good business decisions. It grounds her interest in marketing, customer experience and people-centric HR practice.
Education
2025 – 2027
MBA — Human Resources & Marketing
Nagarjuna Degree College
Case Studies · Group Discussions · Presentations · People & Market Research
2023 – 2025
Grade: A+
Bachelor's Degree in Commerce / Management
Sri Devraj Urs Institute of Management, Doddaballapura
Analytical & Problem Solving · Business Case Studies