Experience & Education

• Analyzed customer interaction and service feedback data to identify behavioral trends and improve customer satisfaction.
• Maintained accurate CRM records, ensuring data quality and supporting efficient customer relationship management.
• Collaborated with cross-functional teams to resolve customer concerns and enhance service quality.
• Prepared customer insights and reports that supported data-driven decision-making and operational improvements.
• Assisted in analyzing customer experience metrics and identifying opportunities to improve service performance.
• Strengthened skills in CRM analytics, stakeholder communication, problem-solving, and business reporting.

Developed a strong foundation in Commerce, Accounting, Business Studies, and Management.

Participated in academic projects, presentations, and seminars.